Returns & Exchanges

At Curly Heaven, we want your curls to thrive, which is why we offer a 30-day satisfaction guarantee on all our botanical hair care products. If a formula isn't the right fit for your unique hair profile, we are happy to facilitate a return or exchange to help you find your perfect routine.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Carefully pack the products in their original packaging, ensuring the bottles are tightly sealed to prevent leaks during transit.

• 3.
  Attach Shipping Label

  Print the prepaid shipping label provided via email and securely affix it to the outside of your return parcel.

• 4.
  Receive Your Refund

  Once our warehouse receives and inspects your items, we will process your refund to the original payment method within 5-7 business days.